updated : 11 August 2021
Position Title. : Head Barista Coffee Program Manager
Job Summary:
The Head Barista is responsible for leading all team members in the efficient and profitable operation of Versus Coffee shop.
He/she is responsible for :
– Managing the day-to-day operations, such as preparation of craft drinks according to house standard
– Diialing in different types of espresso (3 years experience minimum with Simonelli grinders)
– Steaming different types of milk properly and training barista
– Very proficient in latte art and in colorfoul latte
– Ordering Coffee and teas
– Ordering dairy products including milk
– Responsible of weekly maintenance and cleaning of the grinders
– Responsible of maintenance of the Espresso machine, portafilters, gaskets and other coffee and milk equipment
– Responsible of maintenance of the Fetco Drip machine and the grinders
He/she is responsible for maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a quality experience for both our customers and team members. The head barista creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules.
Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the owners as necessary.
Maintains a clean well-merchandised store, following visual presentation plans and standards.
Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
Pro-active in solving customer problems and satisfying customers in various situations.
Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
Ensures that all Versus drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee regions, and the various differences in flavor and blends.
Tastes coffee and food ingredients on a per shift basis for quality assurance.
Training & Development:
Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently.
Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
